Last updated: 27 October 2026
This Privacy Policy explains how Accolade Coaching collects, uses, shares and protects personal information, and the choices you have about it.
Your use of our website is also covered by our Terms of Use.
Accolade Coaching (ABN 94 886 420 178) is an innovation strategy firm based in Melbourne, Victoria, Australia. We work with organisations and their leaders through keynote speaking, workshops, facilitation and ongoing strategic engagement. Our website visitors and clients are spread across the world, so this policy is written for readers in any country.
In this policy, "we", "us" and "our" mean Accolade Coaching. "You" means anyone whose personal information we handle. That includes website visitors, newsletter subscribers, event attendees and the people we work with at client organisations.
This policy covers personal information we collect:
"Personal information" means information that identifies you, or could reasonably identify you. Examples are your name, email address, job title or image. Some countries call this "personal data", and we use "personal information" to mean both.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). If you live outside Australia, the privacy laws where you live may give you extra rights, as explained in Your choices and rights below.
We collect only what we need for the purposes in this policy. What we collect depends on how you deal with us.
Our chatbot is an automated, AI-powered assistant. Please don't share sensitive information in the chat, such as health details or financial account numbers.
When your organisation engages us, or you attend a keynote, workshop or other session we deliver, we may collect:
We tell participants when a session is being recorded. We only use photos or video in which you can be identified in our marketing, such as on our website or social media, with your consent.
We don't store full card numbers. Card and bank payments are processed by our payment providers (see Who we share information with).
Sometimes we receive your details from someone else, for example:
When this happens, we handle your information under this policy.
You can browse our website without telling us who you are. For a general enquiry, you can use a different name if you prefer. If you don't give us the details a form asks for, we may not be able to reply, send what you asked for or deliver a service.
We use personal information to:
We only publish a testimonial, your name, your photo or your organisation's logo with permission.
We don't use your information for an unrelated purpose unless you agree, or the law allows or requires it.
You join our newsletter when you either:
The newsletter covers innovation strategy ideas, new resources, events and updates about our work. It is sent through our newsletter provider.
We don't add people to the newsletter because they used our contact form, chatbot or booking tool.
Every newsletter email has an unsubscribe link, and you can use it at any time. You can also ask us through our contact form. We stop sending you marketing emails within five working days. Unsubscribing doesn't affect any materials you've already downloaded.
Our newsletter emails contain small tracking images and tracked links. They tell us whether an email was opened and which links were clicked. This helps us understand what readers find useful. Most email apps let you block images, which stops open tracking.
Cookies are small files stored in your browser. Similar technologies include scripts, tracking images and browser storage. We, and the tools on our website, use them for these purposes:
You can block or delete cookies in your browser settings. If you block some of them, forms, booking, the chatbot or videos may not work properly. Google offers a browser add-on that stops Google Analytics collecting information about your visits to any website.
We don't sell or rent personal information, and we don't share it for other businesses' advertising.
We share personal information only as needed, with:
We use AI-powered tools to help run our business. Examples are transcribing and summarising meetings, and help with writing and administration. These tools may process personal information covered by this policy, such as names, contact details and what is said in meetings.
We use these tools only for the purposes in this policy. Where a tool lets us, we turn off settings that allow the provider to use our data to train its AI models.
Our website chatbot is also an AI-powered assistant, and its answers are generated automatically.
We don't use automated decision-making, by AI or any other means, to make decisions that significantly affect your rights or interests. We make those decisions ourselves.
We're based in Australia, but many of the tools we use are run by providers based in other countries, or store data there. This includes the client portal we provide to paying clients. Your information may be stored or processed in countries including the United States.
Those countries may have privacy laws that differ from the laws where you live. We take reasonable steps to make sure our providers protect your information. These include choosing providers with recognised security standards and, where available, signing data protection agreements with them.
If you'd like to know more about how your information is protected when it leaves your country, contact us.
We keep personal information only as long as we need it for the purposes in this policy, or as long as the law requires. When we no longer need it, we delete it or remove anything that identifies you.
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, change or disclosure. These steps include:
No system is completely secure. If a data breach is likely to cause you serious harm, we'll notify you and the relevant regulator where the law requires it. We'll also tell you what you can do to protect yourself.
Wherever you live, you can ask us to:
Use the contact form at accoladecoaching.com/contact-us and tell us your message is a privacy request. We may need to confirm who you are before we act on a request. Making a request is free.
We'll respond within 30 days. If we can't do what you ask, we'll explain why in writing and tell you how to make a complaint.
The privacy laws where you live may give you extra rights. Contact us and we'll help you use the rights your local law gives you. For example:
Our website and services are for business audiences. They aren't directed at children, and we don't knowingly collect children's personal information. If you think a child has given us their information, contact us and we'll delete it.
Our website links to other websites and platforms, such as our social media profiles and YouTube. They have their own privacy policies, and we're not responsible for how they handle your information.
If you have a concern about how we've handled your information, please contact us first through our contact form. We'll respond within 30 days and work with you to resolve it.
If you're not satisfied with our response:
We may update this policy when our practices, tools or the law change. We'll post the new version on this page with a new "last updated" date. We'll also point out significant changes on our website or in our newsletter.
