Privacy Policy
Last updated: 27 July 2026
Accolade Coaching (“we”, “us”, or “our”) is an innovation strategy firm based in Melbourne, Victoria, Australia. We respect your privacy and are committed to protecting the personal information we collect about you, whether through our website at https://accoladecoaching.com/ (“Site”), in the course of an enquiry or engagement, or through any other interaction with us.
This policy explains what personal information we collect, why we collect it, how we hold and use it, and the choices available to you. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where visitors from other jurisdictions interact with us, we also have regard to the additional rights described in Section 12.
1. Information We Collect
Information you provide directly. When you contact us through our website contact form, schedule a call through our online booking tool, subscribe to our mailing list, or engage us for speaking, workshop, or advisory services, we may collect:
- Your name and organisation
- Email address and telephone number
- Your role or title
- The content of your enquiry or correspondence
- Scheduling information (such as your selected meeting time and time zone)
- Any other information you choose to provide
Information collected automatically. When you visit our Site, certain information is collected automatically through cookies and similar technologies, including:
- Device and browser type
- IP address and approximate location (city/region level)
- Pages visited, time on page, and referring website
- Interactions with our content
We use Google Analytics 4 for this purpose. See our Cookie Policy for details of the cookies in use and how to manage your preferences.
Information from engagements. In the course of delivering keynotes, workshops, or strategic engagements, we may collect professional information about client organisations and their nominated representatives as reasonably necessary to deliver the engagement.
2. Why We Collect Personal Information
We collect, hold, and use personal information to:
- Respond to enquiries and provide requested information
- Schedule and conduct calls, meetings, and engagements
- Prepare, deliver, and follow up on speaking, workshop, and advisory engagements
- Send updates, articles, and other communications you have subscribed to
- Operate, maintain, and improve our Site and understand how it is used
- Conduct marketing and business development, including audience and campaign measurement
- Comply with our legal obligations and protect our legal rights
We do not sell personal information.
3. Marketing Communications
If you subscribe to our mailing list or otherwise opt in to receive communications from us, we may send you emails about our insights, events, and services. Every marketing email we send includes an unsubscribe link, and you may opt out at any time. We handle electronic messages in accordance with the Spam Act 2003 (Cth).
We may also use advertising and audience-measurement tools (such as advertising pixels operated by third-party platforms) to measure the effectiveness of our marketing. These tools are subject to your cookie consent choices — see our Cookie Policy.
4. How We Hold and Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include using reputable third-party service providers with appropriate security practices, limiting access to personal information to those who need it, and retaining information only for as long as it is reasonably required for the purposes described in this policy or as required by law.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately using the details in Section 14.
5. Disclosure of Personal Information
We may disclose personal information to:
- Service providers who support the operation of our business — including website hosting, email and newsletter platforms, scheduling and calendar tools, analytics providers, and payment processors — strictly for the purpose of providing their services to us
- Professional advisers, such as lawyers, accountants, and insurers, where reasonably necessary
- Government authorities or regulators, where required or authorised by law
Some of our service providers store or process information outside Australia (for example, in the United States or the European Union). Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.
6. Cookies and Analytics
Our Site uses cookies and similar technologies, managed through a consent banner that allows you to accept or decline non-essential cookies. Details of the cookies in use, their purposes, and how to change your preferences are set out in our Cookie Policy, which forms part of this Privacy Policy.
7. Third-Party Links
Our Site may contain links to external websites, including our social media profiles and podcast platforms. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.
8. Access and Correction
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, or incomplete, by contacting us using the details in Section 14. We will respond within a reasonable period. In limited circumstances permitted by law, we may decline a request, in which case we will explain why.
9. Children's Privacy
Our Site and services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected information from a child, please contact us using the details in Section 14 and we will take reasonable steps to delete it.
10. Business Transfers
If Accolade Coaching is involved in a merger, acquisition, sale of assets, or similar transaction, personal information we hold may be among the assets transferred. Should this occur, we will take reasonable steps to ensure the information continues to be handled consistently with this policy, and we will notify you of any material change in ownership or use of your personal information as required by law.
11. Complaints
If you have a concern about how we have handled your personal information, please contact us first using the details in Section 14 and we will make every effort to resolve it promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.
12. Additional Rights for Overseas Visitors
Visitors from the European Union / EEA and United Kingdom. If the General Data Protection Regulation (GDPR) or UK GDPR applies to our handling of your personal data, you may have additional rights, including the rights to access, rectify, erase, restrict, or object to the processing of your personal data, and the right to data portability. Where we rely on consent, you may withdraw it at any time. You also have the right to lodge a complaint with your local supervisory authority.
Visitors from California. If the California Consumer Privacy Act (CCPA), as amended, applies to you, you may have rights to know what personal information we collect, to request its deletion, and to opt out of its sale or sharing. We do not sell personal information as defined under the CCPA.
To exercise any of these rights, contact us using the details in Section 14.
13. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, tools, or legal obligations. The “Last updated” date at the top of this policy indicates when it was most recently revised. Continued use of the Site after changes are published constitutes acceptance of the updated policy.
14. Contact Us
Accolade Coaching
Melbourne, Victoria, Australia
Contact form: https://accoladecoaching.com/contact-us/
For privacy-related enquiries, please mark your message “Privacy Enquiry” so we can direct it appropriately.