Last updated: 27 October 2026
These Terms of Use apply to your use of accoladecoaching.com (our "website"), including its content, downloads and chatbot. By using the website, you agree to these terms. If you don't agree, please don't use the website.
Accolade Coaching (ABN 94 886 420 178) is an innovation strategy firm based in Melbourne, Victoria, Australia. In these terms, "we", "us" and "our" mean Accolade Coaching. "You" means anyone who uses our website.
These terms cover the website only. Our keynotes, workshops, facilitation and other services are provided under a separate written agreement for each engagement (see Our services). Our Privacy Policy explains how we handle personal information.
You may use our website for lawful purposes. You must not:
We may restrict or block access to the website for anyone who breaks these terms.
The content on our website, including articles, resources and downloads, is general information about innovation, strategy and related topics. It isn't advice for your particular situation. Before you act on it, consider your own circumstances and get professional advice where you need it.
We work to keep our content accurate and current, but we can't promise it is complete, correct or up to date. Some older articles may mention programs, prices or details that have since changed.
Testimonials, case studies and client logos on our website reflect the experience of particular clients, and we publish them with their permission. They don't guarantee you'll get the same results. Results depend on many factors, including how an organisation puts the ideas into practice.
Our website has an AI-powered chatbot that answers common questions about Accolade Coaching. Its answers are generated automatically from information we give it. When you use it, please keep in mind:
Information on our website about our keynotes, workshops, facilitation and strategic engagement is a general description. It isn't an offer, and sending an enquiry or booking a call doesn't create an agreement.
Each engagement is scoped individually. Fees, scope, deliverables, cancellation and other terms are set out in a written proposal or agreement for that engagement. If that agreement differs from these terms, the agreement applies to the engagement.
Older content on our website may mention programs or platforms we no longer offer. We keep those references for the record, and they aren't current offers.
We may describe offerings that are still being developed. We can't promise when or whether they'll become available, or on what terms.
Unless we say otherwise, we own or have permission to use all content on our website. This includes text, graphics, logos, images, videos, frameworks, tools, templates and downloads ("our content"). Our content is protected by copyright and other intellectual property laws in Australia and other countries.
You may view our website and print pages for your own reference. Apart from that, and the permissions in Free materials below, you may not copy, adapt, publish, sell or distribute our content without our written permission, except where the law allows.
The SPAN Innovation Framework™ is our own methodology. The SPAN Innovation Framework™ name and the Accolade Coaching name and logo are our trademarks. You may use them to refer to us or our work accurately. You may not use them in a way that suggests we endorse or are connected with you, your products or your services.
Our website mentions names and trademarks that belong to other organisations, including Strategyzer and Blue Ocean Strategy. They belong to their owners, and we use them to describe our credentials and experience. Their use doesn't mean those owners endorse Accolade Coaching or The SPAN Innovation Framework™.
Our free materials are the articles on our website and the resources you can download for free. You may share, copy, adapt and use them, including in paid work, as long as you meet all of these conditions:
Paid materials are materials we provide as part of a paid engagement or for a fee. Examples are workshop materials, tools, templates, reports and recordings. Unless your engagement agreement says otherwise, paid materials are for use within your organisation only. You may not share, copy, adapt, sell, publish or distribute them outside your organisation without our written permission.
Our website links to, and shows content from, other websites and platforms. Examples are YouTube, our social media profiles and our booking tool. We don't control them and aren't responsible for their content, availability or practices. Their own terms and privacy policies apply when you use them.
We aim to keep our website available and working well. We can't promise it will always be available, uninterrupted, or free of errors or viruses. We may change, suspend or remove any part of the website or its content at any time, without notice.
Nothing in these terms excludes, restricts or changes any rights you have under the Australian Consumer Law, or under other laws that can't be excluded. This includes consumer guarantees. If you live outside Australia, consumer protection laws where you live may also give you rights that these terms can't remove.
To the extent the law allows:
These limits don't apply to loss caused by our fraud or wilful misconduct, or to any liability the law doesn't allow us to limit.
You're responsible for how you use the website and our content. If you break these terms, or use the website or our content unlawfully, you agree to cover the loss, damage and reasonable costs we incur as a result, including reasonable legal costs. This doesn't apply to the extent we caused or contributed to that loss.
Our Privacy Policy explains how we collect, use and protect personal information, including through our forms, newsletter and chatbot.
If you have a concern about our website or these terms, please contact us first through our contact form. We'll try to resolve it informally and in good faith before either of us takes formal action. This doesn't stop either of us asking a court for urgent help.
These terms are governed by the laws of Victoria, Australia. Any dispute about them will be dealt with by the courts of Victoria, Australia, and the courts that hear appeals from them. If you live outside Australia, this doesn't take away protections you have under the mandatory laws of the country where you live.
