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Terms of Use

Last updated: 27 July 2026

1. Agreement to Terms

These Terms of Use (“Terms”) constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and Accolade Coaching (“we”, “us”, or “our”), an innovation strategy firm based in Melbourne, Victoria, Australia, concerning your access to and use of the website at https://accoladecoaching.com/ and any related media, channels, or content (collectively, the “Site”).

By accessing the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must discontinue use of the Site immediately.

We may revise these Terms from time to time. The “Last updated” date above indicates when the Terms were most recently changed. Your continued use of the Site after revised Terms are published constitutes acceptance of those changes.

2. About Our Services

Accolade Coaching provides keynote speaking, facilitated workshops, and strategic engagements for organisations seeking to build lasting innovation capability. The Site describes these services and provides related insights and resources.

Content on the Site is provided for general information only. It does not constitute professional advice tailored to your circumstances, and it should not be relied upon as a substitute for advice specific to your organisation. Engagement terms, deliverables, and fees are agreed separately in writing for each engagement (see Section 8).

3. Intellectual Property Rights

Unless otherwise indicated, the Site and all of its content — including text, graphics, logos, images, audio, video, page design, and the selection and arrangement of content — are owned or licensed by us and are protected by copyright, trade mark, and other intellectual property laws of Australia and other jurisdictions.

The SPAN Innovation Framework™, including its name, structure, and associated materials, is proprietary intellectual property of Accolade Coaching. No right or licence to use, reproduce, adapt, or commercially exploit the framework or its materials is granted by your use of the Site or attendance at any engagement, except as expressly agreed in writing.

You may view, download, and print content from the Site for your personal, non-commercial use, provided you keep all copyright and proprietary notices intact. Any other use — including reproduction, distribution, modification, public display, or creation of derivative works — requires our prior written permission.

4. Trade Marks

“Accolade Coaching”, “The SPAN Innovation Framework”, and associated logos and branding are trade marks of Accolade Coaching. Nothing on the Site grants any licence to use them without our prior written consent. Third-party names and marks that appear on the Site (including credential and certification marks) are the property of their respective owners and are used for identification purposes only.

5. Acceptable Use

You agree that you will not:

  • Use the Site for any unlawful purpose or in breach of any applicable law or regulation
  • Systematically retrieve data or content from the Site to compile a database, dataset, or directory without our written permission
  • Use the Site to advertise or sell goods or services, or to send unsolicited communications
  • Attempt to gain unauthorised access to the Site, its server, or any connected systems
  • Introduce viruses, malicious code, or any material that is technically harmful
  • Frame, mirror, or embed any part of the Site without our written permission
  • Use any automated system (including bots, scrapers, or spiders) to access the Site in a manner that sends more requests than a human could reasonably produce using a conventional browser
  • Impersonate us or any other person, or misrepresent your affiliation with any person or entity
  • Use Site content to train, fine-tune, or develop machine-learning or artificial-intelligence models without our express written consent

We reserve the right to restrict or terminate your access to the Site if we reasonably believe you have breached these Terms.

6. User Submissions

If you submit enquiries, feedback, or other material to us through the Site, you warrant that you have the right to do so and that the material does not infringe any third party’s rights. We may use feedback and suggestions you provide to improve our services without obligation to you, provided that personal information within any submission is handled in accordance with our Privacy Policy.

7. Third-Party Websites and Content

The Site may contain links to third-party websites, platforms, or content (including podcast platforms, social media, and scheduling tools). These are provided for convenience only. We do not endorse and are not responsible for the content, accuracy, or practices of any third-party website, and your use of them is at your own risk and subject to their own terms.

8. Engagements, Fees, Cancellations, and Refunds

All speaking, workshop, and strategic engagements are governed by a separate written agreement between Accolade Coaching and the client. Because each engagement is tailored to the client and the context, the applicable terms — including scope, deliverables, fees, payment schedule, travel arrangements, and cancellation and refund terms — are agreed between the parties in writing before the engagement commences.

No cancellation or refund entitlement arises from these Terms or from the Site itself; the terms agreed for the specific engagement prevail. Nothing in this section excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law or other applicable legislation that cannot lawfully be excluded.

9. Disclaimer

The Site is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we make no warranties or representations, express or implied, about the Site or its content, including as to accuracy, completeness, reliability, or fitness for a particular purpose. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

Outcomes from any engagement depend on factors within the client’s organisation and control; descriptions of our services and framework on the Site are not a guarantee of particular results.

10. Limitation of Liability

To the maximum extent permitted by law, we exclude all liability for any indirect, incidental, special, or consequential loss or damage, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Site.

Where liability cannot be excluded under the Australian Consumer Law or other applicable legislation, our liability is limited, at our election, to the resupply of the relevant services or the cost of resupplying them. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or other right you may have under the Australian Consumer Law that cannot lawfully be excluded.

11. Indemnification

You agree to indemnify and hold us harmless from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal costs) arising out of your breach of these Terms or your misuse of the Site, except to the extent caused by our own negligence or breach.

12. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect personal information, and our Cookie Policy, which describes the cookies in use on the Site. Both are incorporated into these Terms by reference.

13. Copyright Infringement

We respect the intellectual property rights of others. If you believe material on the Site infringes a copyright you own or control, please contact us using the details in Section 17 with enough detail for us to identify and locate the material and your basis for the claim. We will investigate and respond, and where appropriate, remove or disable access to the material. Please note that if you knowingly make a false or misleading claim, you may be liable for any resulting loss or damage.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia in respect of any dispute arising out of or in connection with these Terms or the Site.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding your use of the Site. They do not alter the terms of any separate written engagement agreement between Accolade Coaching and a client, which prevails over these Terms to the extent of any inconsistency in respect of that engagement.

17. Contact Us

Accolade Coaching
Melbourne, Victoria, Australia

Contact form: https://accoladecoaching.com/contact-us/